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What Can I Do To Make Sure My Transactions Are Tracked?

In the event that a transaction fails to track, we work hard for you to recover the cashback, however, in these instances cashback is not guaranteed.

Try these tips below to minimise any potential tracking problems in the first place:

1/ Make sure you log-in!

You must log-in to your We Promise To account and visit the retailer via a We Promise To link. Failure to do so will mean your click history is not created and we will not be able to reclaim missing transactions.

2/ Make sure your browser accepts cookies and Javascript.

To track your cashback, your web browser needs to accept both cookies and javascript. If you are using Internet Explorer version 6 or higher, ensure your security settings are set to 'Medium'. (In Internet Explorer, select the 'Tools' menu and choose 'Internet Options'. Click the 'Privacy' tab and then drag the slider to 'Medium'.

3/ Don't use unauthorised coupon codes

You will often find coupon and discount codes posted on various sites and forums.

Please be aware that using certain codes that have not been authorised by the retailer to be used in conjunction with cashback might invalidate the cashback tracking.

In these circumstances we will be unable to recover your cashback for you.

4/ Keep your PC virus and spyware free

Some viruses and spyware will overwrite the We Promise To tracking codes in order to secure the virus writer with the commissions.

Please ensure you use up to date anti-virus protection and anti spyware tools such as Adaware.
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